The O2C Specialist manages the accounts receivable processes within the FSC, enabling the execution of quality services. This role supports having systems, documentation, compliance and reporting in place and supports continuous improvement projects to provide highly effective and efficient end to end processes to the Novartis divisions.Service Delivery: Supports transitions and knowledge transfer, monitoring critical deliverables Supports processes are migrated to the blueprint as per agreed timelines Operational oversight to provide services at expected levels with a clear customer focus, Maintain good relationship with O O Services ensures productivity, continuous improvements and seamless service Collaborates with key stakeholders, including accounting authorities/auditors Act as System Key User Lead and actively initiate and participate in improvements to sustain a highly effective and efficient process, and realize cost reduction opportunities including areas to standardize processes to optimize investments made in global ERP/SAP systems and financial services Compliance Ensure all processes, policies and procedures are clearly defined, fully documented, in line with Novartis standards and consistent with best practices as well as aligned with the Global Blueprint (when applicable) Ensure compliance with Novartis Accounting Manual (NAM), Novartis Financial Controls Manual (NFCM) and regulatory requirements and implementation in internal guidelines Ensure application of agreed Novartis control procedures and actively support to deliver SOX certification Promote a strong and control environment and follow up on audit issues and implement correcting measures People Management Actively support FSC working style by being inclusive, proactive, respectful, and results driven in alignment with Novartis Values and Behaviors Act service oriented to enable service lines to deliver a high performing organization and drive improvement/standard solutions while cultivating customer service focus culture
No unsatisfactory audit rating and timely execution of action plans
Number of business special processes standardized/Deliver business benefits and productivity improvements as per target
Customer satisfaction of service delivery and process specific KPIs in accordance with agreed SLAs
Stable services incl. those of outsourced operations, no control issues
Successful roll out of standard CORE systems and processes
