Your responsibilities will beTo provide technical support; answeringsupport queries either onsite or via phone or emailTo maintain a high degree of customerservice for all support queries and adhere to IS Policies and ProceduresTo take ownership of user problems and beproactive when dealing with user issuesTo log all calls on the call loggingsystem and maintain full documentationRespond to enquiries from clients andhelp them resolve any hardware or software problemsMaintain a log of any software orhardware problems detectedSupport users in the use of Computerequipment by providing necessary training and adviceTo escalate more complex service issuesto the relevant IT personnelTroubleshooting & Problem Solving ofWorkstation related problemsMaintaining Asset Register of all ITequipment in IS Workshop and DepartmentManaging and maintaining Workstations7810Implementing workstations 7810Implementing & Support of MS Office2000-2013 products incl but not limited to MS Word, MS Excel, MS Outlook, MSPowerPointInstallation and Support of Network &Local PrintersInstallation of Desktop IP PhonesRequired to work long hours from time totimeBasic MS Active Sync & BlackberryknowledgeSetups of iPad, iPhone and AndroiddevicesAbility to do remote support (Tools willbe provided)RequirementsTechnical and other RequirementsExcellent skills in user IT infrastructure Desktops, Laptops,Printers, Handhelds, Smartphone etcProven technical skills in Microsoft Windows desktop operatingsystems and business productivity applications ie OfficeOutstanding Client Service SkillsAdministration experience of MS Active Directory users & groups,policies and management conceptsDiploma in IT or A N certification3-5 Years of experience in Desktop SupportEffective communication in English and local language
