At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
NTT DATA Services currently seeks a Helpdesk Associate-Spanish to join our team in Casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco (MA).
Role Overview
The Service Desk Technical is dedicated to support the end users of our Customer with Technical issues diagnostic and resolution.
Role Responsibilities
Provide first-level support
Use troubleshooting techniques and tools to identify technical defects/issues
Assign incidents in line with documented guidelines and procedures
Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
Clearly and concisely log and track details of solutions provided to resolve customer issue (logs all ACD calls, emails and call-backs) maintaining and updating customer database
Consistently perform to set targets
Escalate problems in line with documented procedures, as appropriate
Maintain comprehensive knowledge of service offerings along with future industry products and technologies
Attend required technical training sessions and make effective use of assigned lab time
Comply with schedule adherence to ensure overall service level targets are achieved
Identify and provide input on unique or recurring customer problems
Required Skills & Competencies
Fluent in French and Spanish with a good level of English
Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
Good organizational and interpersonal skills
Excellent telephone and customer handling skills
Ability to handle stressful situations and deal professionally with irate customers
Certificate/Diploma in computing
Working knowledge of PC architecture/technology
Preferences
Certificate/Diploma in computing
Working knowledge of all Microsoft software and basic knowledge of legacy operating systems
Working knowledge of PC architecture/technology
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
